Cancellation and Refund Policy

GENERAL:

1. If you place an order electronically through the website you are using, you are deemed to have accepted the pre-information form and distance sales agreement offered to you.
2. Buyers are subject to the provisions of Law No. 6502 on the Protection of the Consumer and the Distance Contracts Regulation (OG: 27.11.2014/29188) and other relevant laws in force regarding the sale and delivery of the purchased product.
3. The buyer will pay shipping costs, which are the product shipment expenses.
4. Each purchased product will be delivered to the person and/or organization at the address shown by the buyer, provided that it does not exceed the legal period of 30 days. If the buyer has placed a special order, the delivery period may be extended up to three months, depending on the production process.
5. The purchased product will be delivered complete, complying with the specifications indicated in the order and with any documents, such as a warranty certificate or user manual, if available.
6. If it becomes impossible to sell the purchased product, the seller must notify the buyer of this situation in writing within three days of becoming aware of it. The total amount will be refunded to the buyer within 14 days.

NON-PAYMENT OF THE PURCHASED PRODUCT PRICE:

7. If the buyer does not pay the product price or cancels it in the bank records, the seller's obligation to deliver the product end.

SHOPPING MADE WITH UNAUTHORIZED USE OF THE CREDIT CARD:

8. If it is determined that the credit card used by the buyer for payment has been unfairly used by unauthorized persons after the product is delivered and the price of the sold product is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within three days, with the shipping costs belonging to the SELLER.

NON-DELIVERY OF THE PRODUCT FOR UNFORESEEABLE REASONS:

9. If unforeseeable force majeure reasons occur for the seller and the product cannot be delivered within the delivery time, the situation is notified to the buyer. The buyer may request cancellation of the order, replacement of the product with a similar one, or postpone the delivery until the obstacle is removed. If the buyer cancels the order, if payment has been made in cash, the amount will be paid to the buyer in cash within 14 days from the cancellation. If the payment has been made by credit card and it is cancelled, the product price will be refunded to the bank within 14 days from the cancellation, but the bank can transfer it to the buyer's account within 2-3 weeks

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

10. The buyer will examine the goods/services subject to the contract before receiving them; will not accept damaged and defective goods/services such as dented, broken, or torn packaging from the cargo company. The delivered goods/services will be deemed to be undamaged and intact. The BUYER must take care to protect the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services should not be used. The invoice must also be returned with the product.

RIGHT TO WITHDRAWAL:

11. The BUYER may exercise the right of withdrawal within 14 (fourteen) days from the purchase product's delivery date to them or to the person/organization at the address indicated.

12. NOTICE OF THE BUYER'S RIGHT OF WITHDRAWAL CONTACT INFORMATION:

COMPANY

NAME/TITLE: Haze Design Lab - Hanife ÇINAROĞLU

ADDRESS: Ferah Evler Mah. Adnan Kahveci Cad. 112/2 Tarabya / Istanbul

EMAIL: hazedesignlab@gmail.com

TEL: +9 (0212) 223 23 43

DURATION OF THE RIGHT OF WITHDRAWAL:

13. If the purchased item is a service, the 14-day period for the right of withdrawal begins from the date the contract is signed. In service contracts where the service has already started with the consumer's consent before the end of the withdrawal period, the right of withdrawal cannot be used.

14. The costs arising from using the right of withdrawal belong to the SELLER.

15. To use the right of withdrawal, written notification must be made to the SELLER by registered mail, fax or email within 14 (fourteen) days and the product must not have been used within the framework of the "Products for Which the Right of Withdrawal Cannot be Used" specified in this contract.

USAGE OF THE RIGHT OF WITHDRAWAL:

16. The invoice of the product delivered to a third party or the BUYER must be sent with the product to be returned. (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the company. Order returns issued on behalf of corporations cannot be completed without a "RETURN INVOICE" being issued.)

17. The return form and the box, packaging, and, if any, standard accessories of the products to be returned must be delivered completely and undamaged.

RETURN CONDITIONS:

18. The SELLER is obliged to refund the total price and the documents that put the BUYER under debt to the BUYER within a maximum of 10 days from the receipt of the withdrawal notification and to receive the product back within 20 days.

19. If there is a decrease in the value of the product due to a fault of the BUYER or if it becomes impossible to return the product, the BUYER is responsible for compensating the damages of the SELLER to the extent of their fault. However, the BUYER is not responsible for the changes and damages that occur due to the proper use of the product within the period of the right of withdrawal.

20. If the use of the right of withdrawal causes the campaign limit amount to fall below, the discount amount used within the scope of the campaign is cancelled.

PRODUCTS THAT CANNOT BE RETURNED:

21. Products that are prepared according to the buyer's request or explicitly for personal needs and cannot be returned, such as underwear, swimwear bottoms, makeup items, disposable products, perishable or expired goods, products that are not suitable for return for health and hygiene reasons if the buyer opens their packaging after delivery, products that are mixed with other products after delivery and cannot be separated by nature, goods related to periodicals such as newspapers and magazines, instant services provided electronically or non-material goods delivered to the consumer instantly, and audio or video recordings, books, digital content, software programs, data recording and storage devices, computer consumables whose packaging has been opened by the buyer, cannot be returned according to regulations. Additionally, the right of withdrawal cannot be exercised for services that have started with the consumer's approval before the expiration of the withdrawal period, according to regulations. 

22. Cosmetic and personal care products, underwear, swimwear, books, copyable software and programs, DVDs, VCDs, CDs and tapes, as well as stationery consumables (toner, cartridge, ribbon, etc.) can be returned only if their packaging is unopened, untested, undamaged, and unused.

CONSEQUENCES OF DEFAULT AND LEGAL CONSEQUENCES:

23. If the buyer defaults on payment made by credit card, they acknowledge, declare, and undertake to pay interest to the bank according to the credit card agreement between the cardholder and the bank and be responsible for the bank. In this case, the relevant bank may resort to legal remedies, may demand expenses and attorney fees from the buyer, and in any case, the buyer agrees to pay for the damages and losses incurred by the SELLER due to the buyer's default.

PAYMENT AND DELIVERY:

24.  On our website, you can use the online payment option with all kinds of credit cards. Online payments will charge the amount from your credit card at the end of your order.